Who this is for
Your website is live and something's changed — a new service, a price that's moved, a different photo. You ask for the change in your own words, and we make it.
Time: 5 minutes. You'll need: to be the account owner, and your site to be live.
Before you start
- Review and approve your website — your site has to be live first.
Steps
1. Describe the change
On Website, use Ask for a change. Say it however you'd say it on the phone — "we don't do commercial work any more, take that off, and the mobile's changed to 07700 900123." Press Send request.
2. Track it
Your requests show their state as we work through them: With us, Being done, Done, or Not changed (with a reason).
How the allowance works
Each month includes 30 minutes of changes. It doesn't roll over. We record the minutes against each request, so you can see where you are against a real month rather than a guess. Beyond the 30 minutes, further changes are charged in blocks — we'll tell you before that happens.
Verify it worked
Your request appears with the state With us, and moves to Done once it's made — with the change visible on your live site.
Troubleshooting
I can't see "Ask for a change." That block only appears once your site is live. Before then, use Review and approve your website.
My request came back "Not changed." We couldn't make it, and left a reason. Read the note and send a revised request.
What's next
- Understand the Premium Bundle website — what's included and the change allowance.
- Manage every conversation in the Inbox — where enquiries from the site land.