Help / Account & billing / Choose your notifications
Who this is for
You want to hear about the things that matter without being pinged about everything. Notifications are a simple grid: pick how you're told about each kind of event.
Time: 3 minutes. You'll need: to be signed in.
Steps
1. Set each event
On Settings → Notifications, each row is an event; the columns are In-app, Email and SMS. Toggle the ones you want:
| Event | What it is |
|---|---|
| Urgent call | Scarlett tagged a call urgent |
| Complaint | She flagged a complaint for callback |
| Booking made | She booked a new job |
| Callback due | A callback is due in the next 30 minutes |
| Daily digest | End-of-day summary of every call |
Urgent calls and complaints hit all three channels by default. The daily digest lands by email at close of play.
2. Save
Press Save changes.
Verify it worked
You see a green Saved. message, and you start getting the events you switched on, on the channels you chose.
Troubleshooting
I'm getting too many pings. Turn off the channels you don't want per event — for example, keep Urgent call on SMS but turn off Booking made everywhere except in-app.
What's next
- Turn on two-factor sign-in — protect your login.
- Read and act on your calls — where the events come from.
Still stuck? Email hello@getscarlett.ai with your business name and, if it’s about a call, roughly when it came in.