How can we help?
Answers for getting Scarlett answering your calls, teaching her your business, and fixing it when something looks wrong.
Start here
The things people ask most
01Point your calls at Scarlett Set your phone network to forward calls to your Scarlett line, choose when calls divert, and dial the code — so Scarlett answers when you can't.02Scarlett isn't answering Nine times out of ten the divert isn't actually on. Work through this in order to get calls reaching Scarlett.03Train Scarlett on your business Teach Scarlett what you do by pasting your website in — she pulls out your services, areas and hours — then correct anything she missed.04Add and manage your team Your plan includes three user logins. Invite the office manager and your engineers, choose a role, and remove people to free a login.05Manage billing, your plan and invoices See your plan, add or replace a card, cancel or resume, and find your invoices. One plan, £149 a month, with a 14-day free trial.06Forward calls to your team Let Scarlett put a live caller through to a colleague — sales, the yard, whoever's on emergency callout. Add as many departments as you need, at no extra cost.
Browse
All sections
Start here What Scarlett is, signing up, and finding your way aroundCalls Diverting your number, testing it, and what she saysTrain Scarlett Teach her your services, documents, scenarios and voiceYour workspace Calls, inbox, jobs, diary, customers and quotesYour website Your Premium Bundle websiteAccount & billing Your details, team, billing, notifications and securityTroubleshooting When something looks wrong