What's happening

Calls aren't reaching Scarlett. Nine times out of ten, the divert isn't actually on — it lives on your phone network, not in the app, so it's easy for it to be off without the app knowing.

Work through it in order

1. Has the divert ever been verified? Open Settings → Scarlett number. If it doesn't show Divert working, that's your answer — set it up with Point your calls at Scarlett.
2. Run Test divert. It proves the whole path in one call — read the result.
3. Did you dial the code from the right phone? The divert must be set on the phone that receives your business number.
4. Is the divert mode what you expect? "When unanswered" makes the caller wait ~20 seconds first. If you wanted every call, use Always.
5. Did you change SIM, handset or network? Diverts don't survive a network change — re-dial the code.
6. Still nothing? Email hello@getscarlett.ai with the number you dialled from and roughly when.

What's next

• Point your calls at Scarlett — set the divert.
• Test your divert and read the result — prove it's on.
• Calls aren't showing up — she answered, but nothing's in the log.