What's happening

Scarlett answered with the wrong name — or as "the answering service" instead of your business. There are two causes.

1. The account name is wrong

Scarlett answers with the business name on your account. If that's wrong, fix it on Settings → Account and save — the change applies to her next call.

2. She answered as "the answering service"

If she said she was "the answering service" and didn't use your name at all, the call arrived unattributed — your carrier stripped the number it was diverted from, so she couldn't tell which business it was for. Rather than guess your name, she takes a message. This is the same cause as Calls aren't showing up, and the fix is your own Scarlett line.

What's next

• Manage your business details — set the name she answers with.
• Get your own Scarlett line — when the call arrived unattributed.