What's happening

Scarlett answered a call, but it isn't in your call log. Two common causes — work through them in order.

1. Check the date filter first

The call log opens on Today. Widen the date range to This week or All time — the call may simply be outside today's window. See Read and act on your calls.

2. Your carrier may have stripped your number

If the call still isn't there, Scarlett may not have known which business it was for. Some networks remove the "diverting number" when they forward a call — so she couldn't match it to your account, answered as a generic answering service, and logged it for us to route by hand.

Run Test divert on Settings → Scarlett number. If it reports "Calls arrive, but anonymously", that's the cause — the fix is your own Scarlett line.

What's next

• Test your divert and read the result — confirm your number is being passed through.
• Get your own Scarlett line — the fix when it's stripped.
• Scarlett used the wrong business name — the same cause, heard on the call.