What's happening

You can't get in. Pick the case that matches.

I've forgotten my password

Password recovery is handled by a reset link sent to your email. If you're an invited teammate, ask the account owner to resend your invite from Settings → Team; otherwise email hello@getscarlett.ai and we'll send a reset. The link takes you to the same "Pick a password" page.

I've lost my phone / authenticator

Two-factor recovery goes through your email, so keep that secure. If you can't complete two-factor and can't recover by email, email hello@getscarlett.ai.

My invite link says it's invalid or expired

Invite links are single-use and time-limited. Ask the owner to send a fresh one from Settings → Team — see Accept your invite.

I signed in but see "Almost there"

Your login exists but isn't attached to a business account. Ask whoever invited you to add you to the team, then sign in again.

What's next

• Accept your invite and sign in — the invite flow.
• Turn on two-factor sign-in — set up (or reset) two-factor.