Who this is for
You're setting up Scarlett for your business for the first time. Signing up takes about ten minutes across eight short steps — and everything after step two can be changed later, so don't overthink it.
Time: about 10 minutes. You'll need: your business phone number, and a card if you want to add one now (you don't have to).
Before you start
Nothing — this is the first thing you do. Have the number your customers already ring to hand.
The eight steps
Your account is created at step two. Everything after that is setup you can revisit any time.
| # | Step | What you do |
|---|---|---|
| 1 | Account | Your name, email, mobile, password, business name and your business number |
| 2 | Your trade | Pick the closest trade. Your account is created here. |
| 3 | Website | Paste your website and Scarlett pulls out your services — or skip |
| 4 | Voice | Choose the voice your callers hear |
| 5 | Calendar | Connect Google or Outlook so she can book jobs — or skip |
| 6 | Call forwarding | The divert instructions for your network |
| 7 | Payment | Add a card, or start without one |
| 8 | Done | Confirm your email and sign in |
About the card
You don't need a card to start. Your 14-day free trial begins either way.
- Add a card now and nothing is charged until day 15.
- Start without one and Scarlett pauses at the end of the trial rather than charging you by surprise — add a card any time before then from Settings → Billing.
Prices are exclusive of VAT.
About your business number
This is the number your customers already ring. Scarlett needs it to recognise calls forwarded from it. It is not changed or transferred — you keep it, and your customers keep dialling it.
Verify it worked
After step 8 you'll see "Check your inbox." Open the email from Scarlett, click the link to confirm your account, and sign in. You'll land on your dashboard.
Troubleshooting
"That business number is already registered with Scarlett." That number is on another Scarlett account. Sign in instead, or get in touch if that's not right.
"We couldn't create a new account with those details." You may already have an account with that email. Sign in, or reset your password.
The confirmation email hasn't arrived. Check your spam folder. The link works for 24 hours — if it's expired, start signup again with the same details.
What's next
- Point your calls at Scarlett — the one step that makes calls reach her.
- Train Scarlett on your business — teach her what to say.
- Find your way around Scarlett — where everything lives.